One of the first social sharing plugin tools for WordPress was Sociable. It’s a plugin that adds a bunch of little icons at the bottom of your posts so your readers can share it with their friends on various social networks like Facebook, Twitter, and Delicious .When WordPress 3.0 was released, developer “tompokress” took it over. He/she currently offers a “Pro” upgrade package sold through WPPlugins.com/WPMUdev.org.

I recently made the mistake of upgrading to Sociable Pro version for $10ish which includes a quarterly support subscription through WPplugins.com/WPMUdev.org. After I had problems getting it to work on Genesis child themes and Caroline theme, I attempted to contact the developer through WPMUdev.org but I then saw he hadn’t answered anyone’s questions for a month.

So I asked WPPlugins.com/WPMUdev.org to help facilitate communication with the developer, their answer was “it’s not our job, you should try to contact the developer yourself.” I find it kind of funny it was their job to take my money and setup a quarterly subscription but they think it’s not their job to make sure their developers are responsive to paying customers in a timely manner?

At this point it’s not the $10 but the attitude that irks me of any company and/or customer service support representative that tries to pass the buck.

I admit I hate it when I get bad customer service from a company “associated” with the WordPress platform. I have gotten great support from Graph Paper Press, Elegant Themes, various ThemeForest authors, StudioPress and more, so it steams me when companies don’t follow through on their commitments.  End of rant.

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5 Responses to Sociable Pro Plugin customer service: FAIL

  1. Becky says:

    Were you able to get it sorted out? I too upgraded, but now am realizing that I can’t figure out how to tell it which Facebook Page my “like” should connect with for Insight purposes… and there doesn’t seem to be any in-depth documentation anywhere! Most plugins at least have a blog, y’know?

    Anyway, am curious how you resolved it. Did you stick with Sociable or go elsewhere?

  2. I’m having the same issue. I can’t get the plugin to take my custom icons which is why I bought it in the first place. And there are NO responses from the developer or in the support forum.

    Although, I’ve never had to pay a quarterly fee for support. However, this morning I received a notice from PayPal that my subscription had been cancelled. I never cancelled anything.

  3. I’m wondering whether you got this sorted out as I’m faced with the same dilemma wanting the web2.0 icon set to work with Sociable.

    • noel saw says:

      Hey Don, never got it sorted it. I had to chargeback WPMU in PayPal.

      I’d suggest moving onto another plugin like Digg Digg or my current favorite Twitter Facebook Social Share (by Kunal Chichkar) which has added Pinterst sharing.

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